Some (apparently not all) Starbucks post a sign (like the one above) that welcomes service animals and describes the policy. Mad props to those that do.
This is a critical educational tool, because most reasonable people will acquiesce once they understand what’s appropriate and permitted. Without this information, it’s fully understandable why some people would be annoyed.
Does your public business understand and comply with ADA Rules and Regulations?
If not or if you are unsure, Positive Impact 2 Founder Cathy Burds is available to conduct trainings to law enforcement, business owners and government entities to provide education about the significance and legalities of the ADA as it applies to service animals (with specific focus on sexual trauma support these animals offer).
According to a 2014 New Yorker Magazine article, “No government agency keeps track of such figures, but in 2011 the National Service Animal Registry, a commercial enterprise that sells certificates, vests, and badges for helper animals, signed up twenty-four hundred emotional-support animals. Last year, it registered eleven thousand.” That’s a 4500% increase in just two years!
With fast-growing awareness of, and interest in, service animals to provide a variety of physical and psychiatric support functions, the importance of understanding rules and requirements mandated by the Americans with Disabilities Act (ADA) also is growing.